Questions
Questions, answered plainly
Where is the suite, and where do I park?
Jet is Suite 6 at 1822 Grand Avenue in Billings, on the ground floor, the third door past the lobby. Park in the lot at the front.
How often do I need a fill?
Most clients come every two to three weeks. After a longer gap, a new set may be needed, and Hemant tells you which when he sees the lashes.
What happens if I'm late?
Up to 15 minutes late, he starts when you arrive and the visit still ends at its booked time. After that a fill is shortened, and a set may move to another day. The policies page has the steps.
Do I need a patch test?
If you have reacted to lash adhesive, hair dye or makeup before, book one a few days ahead. It helps, but it can't predict every reaction. Hemant shares the ingredient list of anything he uses, on request.
What if I react afterward?
If you notice burning, swelling, redness or blurred vision, tell Hemant and call your doctor or go to urgent care. Reactions can happen with any service.
Can I bring a guest or a child?
Please come on your own. The suite holds one chair and a stool, so a guest waits in the lobby or the car, and children can't come in.
How do deposits work?
A deposit holds a first set, a mapping visit or a lamination, and goes toward the service. The booking page shows the amount before you pay, and the policies say what happens if you cancel.
Can you fill a set from another studio?
Hemant fills the sets he made. A set from another studio comes off first, and he can then put a new one on.
Can I get a brow tint?
Yes, as a brow tint only, and always with a patch test first. Hemant tells you at booking if he can't offer it that day.
Can I give a gift card?
Yes, in any amount. The gift card page is linked under Jet at the foot of every page.
Book
Still have a question?
Write or call. Hemant would rather answer it than have you guess.